Policy Page | Clarisse Beauty Hub

Company Policies

Clarisse Beauty Hub

1. Product Purchase & Return Policy

• All sales are final for opened or used cosmetic products due to hygiene reasons.

• Unopened products in original packaging may be returned or exchanged within 7 days with proof of purchase.

• Damaged or defective items may be exchanged within 7 days of purchase.

2. In-Store Refund Policy

• No cash refunds. Store credit or exchanges are available for eligible returns.

• Refunds are only issued for defective products if no exchange is available.

3. Online Refund Policy

• Returns are only accepted if the product is damaged or past its expiration date upon arrival.

• You must contact us within 24 hours of receiving your order.

• Proof of damage or expiration (e.g., photos) may be required.

• We do not accept returns for any other reason, including change of mind or incorrect orders placed by the customer.

To report an issue, please contact us at Info@ClarisseCosmetics.org with your order number and a description of the problem.

4. Online Orders & Shipping Policy

• Orders are processed within 1-5 business days and shipped via standard delivery.

• Tracking information will be provided upon dispatch.

• We are not responsible for shipping delays caused by the carrier.

5. Tester & Hygiene Policy

• Testers are provided for in-store sampling. Customers must use disposable applicators for hygiene purposes.

• Used testers or personal items cannot be returned.

6. Customer Service & Complaints Policy

• Customers with product concerns should contact us within 3 days of purchase.

• Our team will assist with product guidance and troubleshooting.

7. Payment Policy

• We accept cash, card, and mobile payments (Apple Pay)

• All transactions are final once completed.

8. Privacy Policy

• Customer information is kept confidential and not shared with third parties.

• Email and phone details may be used for promotions only if the customer opts in.

9. Store Conduct & Security Policy

• Shoplifting or fraudulent activities will be reported to authorities.

• Customers must respect store policies and staff for a pleasant shopping experience.

Belle & Beyond

1. Appointment & Cancellation Policy

• Appointments are required; walk-ins are subject to availability.

• A 48-hour notice is required for cancellations or rescheduling.

• Clients arriving more than 20 minutes late may have their appointment shortened or rescheduled.

• No-shows may need to prepay for future bookings.

2. Deposit & Payment Policy

• A non-refundable deposit is required for all treatments.

• The remaining balance must be paid at your appointment day.

• Accepted payment methods: Cash, Card and Bank Transfer.

• No refunds on completed services, but corrections may be offered if complaints are mad 24-48hrs of the appointment.

3. Nails Policy

• Clients should arrive with clean, polish-free nails, or a removal fee will apply.

• Nail repairs must be requested within 24-48hrs of the original appointment for a free fix.

• We do not apply or remove acrylic/gel/dip powder done by another salon.

• No outside nail products or tools are allowed.

4. Massage Policy

• Clients with medical conditions (e.g., pregnancy, high blood pressure) must inform the therapist before the session.

• Massage appointments require clients to arrive 10 minutes early to complete consultation forms.

• Late arrivals may result in a shorter session to avoid delays for other clients.

• We do not offer massage services to minors without parental consent.

5. Lash and Brow Treatments Policy

• Clients must disclose any skin conditions, allergies, or medications before treatment.

• Lash and brow require a patch test 24 - 48hrshours before treatment.

6. Waxing Preparation Policy

• Hair must be at least ¼ inch long (about the size of a grain of rice) for effective waxing.

• Do not apply lotions, oils, or perfumes before waxing.

• Avoid tanning, saunas, or excessive sun exposure 24 hours before your appointment.

7. Health & Safety Policy

• Clients with skin conditions (e.g., sunburn, rashes, open wounds) or medical conditions (e.g., diabetes, pregnant, varicose veins) must inform the technician before treatment.

• Waxing is not recommended for clients using Accutane, Retinol, or other strong skincare treatments.

• We do not wax over moles, warts, broken skin, or irritated areas.

8. Post-Waxing Care Policy

• Avoid hot showers, swimming, saunas, and exercise for 24 hours after waxing.

• Do not exfoliate or apply heavy lotions for 48 hours after waxing.

• Redness and slight irritation are normal and should subside within a few hours.

9. Age & Consent Policy

• Clients under 18 require parental consent for non-intimate waxing (e.g., eyebrows, arms, legs).

10. Personal Hygiene & Comfort Policy

• Clients should maintain good personal hygiene before their waxing appointment.

11. Refund & Service Satisfaction Policy

• No refunds on completed waxing services.

• If you experience an issue, please contact us within 24 hours, and we will assess and offer a solution.

12. Late Arrival & No-Show Policy

• Clients arriving more than 20 minutes late (10mins for waxing) may need to reschedule or receive a shorter service.

• Repeat no-shows may require full prepayment for future appointments.

13. Hygiene & Health Policy

• The salon follows strict sanitization protocols for all tools, equipment, and workstations.

• Clients with contagious conditions (e.g., fungal infections, open wounds) may be refused service.

• We maintain a professional and relaxing environment—disruptive behaviour will not be tolerated.

14. Personal Belongings & Liability

• Belle and Beyond is not responsible for lost, stolen, or damaged personal items.

• Clients should wear comfortable clothing for massage & waxing treatments (loose clothing is recommended).

15. Privacy & Media Policy

• Client information is confidential and will not be shared.

• Photos/videos of services may be taken for social media or promotions only with client consent.

House Of 4C

1. Appointment & Cancellation Policy

• Appointments are required; walk-ins are subject to availability.

• A 48-72 hour notice is required for cancellations or rescheduling.

• Clients arriving more than 15 minutes late may have their appointment shortened or rescheduled.

• No-shows may need to prepay for future appointments.

2. Deposit & Payment Policy

• A non-refundable deposit is required for booking All services.

• The remaining balance is due on the day of the appointment.

• Accepted payment methods: Cash, Card and Bank Transfers.

• No refunds on completed services, but corrections may be considered if complaints are made 24-48hrs.

3. Hair Preparation & Service Policy

• Clients must arrive with detangled hair unless a detangling service is booked. A detangling fee will be applied if necessary.

• No outside hair products are allowed unless discussed in advance (e.g., for allergies or medical reasons).

• Hair extension services. Braids- require clients to bring pre-stretched hair.

• If the hair is not pre-stretched £5 per packet to prep your hair extensions will be added to your final bill.

4. Health & Safety Policy

• Clients with scalp conditions (e.g., lice, severe dandruff, infections) may be refused service.

• Chemical treatments (relaxers, colour) first time clients require a strand test to avoid allergic reactions.

5. Stylist Availability & Changes

• The salon may assign a different stylist if the requested one is unavailable.

• If a stylist is unavailable for a booked appointment, the client will be notified in advance and given the option to reschedule.

6. Personal Belongings & Liability

• The salon is not responsible for lost, stolen, or damaged personal items.

• Clients should avoid wearing expensive clothing, as hair treatments may cause stains.

7. Product Return & Exchange Policy

• Hair care products are non-refundable once opened.

• Unopened products may be returned or exchanged within 7 days with proof of purchase.

8. Privacy & Media Policy

• Client information is confidential and will not be shared.

• The salon may take photos/videos of hair transformations for social media or promotions only with client consent verbal consent.